Saturday, June 11, 2005
Hertz, don't it?
Wow, I can honestly say the last 24 hours of my life have been pretty... challenging.
Two and a half hours of stop and go traffic from Brentwood to SFO and Jace screamed all the way. When we got to SFO I had a huge headache and the restaurant we had dinner at was surrounded by a construction site with jackhammers. The flight from SFO to Phoenix consisted of Samantha and I taking turns wrestling with Jace while he screamed. Several passengers tried to help us calm him down.
But, none of that compared to the horror that is Hertz. We got to the Phoenix airport at 10:05 PM and headed straight to the Hertz counter. There were only two people in front of us so I figured that we'd be out of there fast. Well, the guy working there was WalMart greeter material, this job was way over his head. He averaged about 30 minutes per customer and had to make several calls to several people to understand what was going on. By the time it was our turn he said he was closing down and we have to go to the office on the parking lot. So we went outside to take the shuttle to the parking lot. Over the next 30 minutes we saw shuttles for every other rental company except for Hertz. Other shuttles literally came by four times while Hertz didn't come once. When the shuttle finally came and took us to the office I thought it would be all over. When they gave me the car keys and we went to the car there was no toddler seat. This is after I called them that day and a week earlier to have them make sure they would get one. We then waited another 15 minutes and the seat came. All together it took one hour and 55 minutes to rent a car. We checked into our hotel a little after midnight.
Two and a half hours of stop and go traffic from Brentwood to SFO and Jace screamed all the way. When we got to SFO I had a huge headache and the restaurant we had dinner at was surrounded by a construction site with jackhammers. The flight from SFO to Phoenix consisted of Samantha and I taking turns wrestling with Jace while he screamed. Several passengers tried to help us calm him down.
But, none of that compared to the horror that is Hertz. We got to the Phoenix airport at 10:05 PM and headed straight to the Hertz counter. There were only two people in front of us so I figured that we'd be out of there fast. Well, the guy working there was WalMart greeter material, this job was way over his head. He averaged about 30 minutes per customer and had to make several calls to several people to understand what was going on. By the time it was our turn he said he was closing down and we have to go to the office on the parking lot. So we went outside to take the shuttle to the parking lot. Over the next 30 minutes we saw shuttles for every other rental company except for Hertz. Other shuttles literally came by four times while Hertz didn't come once. When the shuttle finally came and took us to the office I thought it would be all over. When they gave me the car keys and we went to the car there was no toddler seat. This is after I called them that day and a week earlier to have them make sure they would get one. We then waited another 15 minutes and the seat came. All together it took one hour and 55 minutes to rent a car. We checked into our hotel a little after midnight.
